Rocky View County (RVC) has launched a new online customer portal to allow residents a virtual way to access County services.
The portal – myRockyView – has been live since July 27 and RVC residents can create an account to view their information by visiting bit.ly/3Ju4rOV.
“It allows our ratepayers to have better options on paying their utility bills or their tax bills…it just opens up more options,” said Barry Woods, the manager of RVC’s financial services.
Woods added that the online service allows residents a more convenient way to access their information.
To create an account, interested individuals need to craft a username and password, as well as provide an email address. In order to ensure the registered account is accessing the proper County information, the resident's roll number and customer identification are needed, which can be found on any RVC bill or statement.
The virtual service allows ratepayers to access property assessment information, property tax payments and balances, tax certificates, building permits and fees, utility payments, billing and history, emergency alerts and mortgage holdings.
The online portal allows RVC residents to make payments online. Before, residents would have to travel to County Hall, located in the northwest portion of the county in Balzac, or by phoning the municipality’s office. The online portal allows residents to complete payments and access information on their own schedule.
“It allows them to pay those bills from the luxury of their home as opposed to coming down to the office,” Woods said.
For the first time in RVC’s history, property taxes can be paid using a credit card.
“The reason being is those credit card [transaction] charges would be borne by all taxpayers,” explained Woods. “In creating this online platform…the charges won’t be borne by the rest of the residents.”
According to Woods, the platform has been in development for approximately a year and was initiated by RVC council.
“Council directed administration to look at other options and this was our solution,” he said.
In the future, Woods is hoping to expand the platform to allow residents to pay for dog licensing and the tag-a-bag tickets that RVC uses for solid waste disposal.
In a County press release, Mayor Don Kochan said myRockyView is one of many ways the municipality is showing its commitment to service excellence and business improvement.
“This portal improves access to County services and I encourage interested residents to sign up today,” he said.