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Best of Airdrie: Big Ben Cleaning Services takes home two Best of Airdrie Awards

Big Ben Cleaning Services is working to serve the people of Airdrie, Cochrane, Calgary and surrounding areas with integrity, quality and service, while overcoming the perceived negative reputation that occasionally arises in their industry.
BoA-Dream-Team
The staff at Big Ben Cleaning Services works hard to ensure that every customer is happy with the job they do.

Big Ben Cleaning Services is working to serve the people of Airdrie, Cochrane, Calgary and surrounding areas with integrity, quality and service, while overcoming the perceived negative reputation that occasionally arises in their industry.

The 35-year-old business was purchased in 2014 by Larry de Kluyver, who has a background in small business development. Prior to buying the company, he said he spent time researching the furnace, duct, and carpet cleaning industry, which he said he found to have a substantially poor rapport.

Throughout his research, de Kluyver came across Big Ben, which was for sale. He was happy to learn the business had a good reputation in the community, thanks to previous owner Gary Friesen. De Kluyver explained the company is named after Friesen’s son Ben, who was born in 1987, when the business was just getting started.

De Kluyver, along with operations manager Myles Ridge and their team of staff, are working to provide premium service to their customers and dismiss the notion there is a lack ethics in their line of work.

“I just saw it as a huge opportunity for a company to come into an industry that has a pretty bad reputation and do all the rights things or be the honest company out there and succeed,” he said.  

“There’s a lot of over-promising and under-delivering in our business, and there’s a lot of corners that are cut.”

Some of the negativity, according to de Kluyver, is due to poor work, so-called ‘amazing’ deals, and the fact the homeowner cannot see inside their vents and ducts before and after a cleaning is done.

The way Big Ben Cleaning Services have overcome this problem – and ultimately, proven the quality of their work – is by instituting the practice of taking before and after pictures for their clients, which are attached via email with the final invoice. 

“It’s an integrity from our standpoint, we want to make sure that our staff are doing the best job possible, and we want our customers to know that they’re getting what they paid for,” de Kluyver said.

Ridge said he has lived in Airdrie for approximately 10 years, and thoroughly enjoys serving the community with his business.

It seems as though Airdrie City View readers appreciate Big Ben’s business as well, as the company was awarded Gold for carpet cleaning and Gold for furnace cleaning in this year’s Best of Airdrie Readers' Choice Awards.

“It gives us a great deal of satisfaction knowing that people appreciate the work that we do and that we’re serving the community in a way that they can take pride in as well,” Ridge said.

The pair said they were both honoured and surprised at the news of their win, given the carpet cleaning category in the Best of Airdrie Readers' Choice Awards had been dominated for the previous 12 years by another local business, Airdrie Carpet Cleaning.

“We’re really humbled to receive such a prestigious award,” de Kluyver said. “You look at the people that have won it in the past and they’re terrific companies, they’ve done such a great job and they’ve represented Airdrie well.

“And now we look forward to carrying the gauntlet – so to speak – and serving the city of Airdrie even better.”

Big Ben Cleaning Services is located at 1435 40 Ave. NE in Calgary and provides carpet cleaning, furnace, tile, dryer, and vent cleaning and more to Calgary, Airdrie, Cochrane and surrounding areas.

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